Website Privacy Policy

Effective Date: July 2026
Review Date: July 2027

Purpose

Remember When HealthCare ("RWHC", "we", "our", or "us") is committed to protecting the privacy and confidentiality of the personal information you provide through our website.

This Website Privacy Policy explains what information we collect through our website, how we use it, when it may be shared, how it is protected, and the choices available to you regarding your personal information.

We manage personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy legislation.

Scope

This Website Privacy Policy applies to all visitors who use the Remember When HealthCare website, including individuals who:

Browse our website
Submit online contact forms
Request information about our services
Book foot care appointments
Register for events or workshops
Subscribe to newsletters
Interact with website features or online communications

This policy applies only to information collected through our website. Personal information collected while providing healthcare services is managed in accordance with applicable healthcare privacy legislation and Remember When HealthCare's internal privacy policies.

Definitions

Personal Information

Information about an identifiable individual, including but not limited to a person's name, email address, telephone number, IP address, or other information that can reasonably identify an individual.

Cookies

Small text files stored on your device that help websites function properly, remember preferences, improve performance, and measure website usage.

Analytics

Tools that help us understand how visitors use our website so we can improve its performance and user experience.

Policy Statement

Remember When HealthCare is committed to protecting your privacy and collecting only the information reasonably necessary to provide our services, improve our website, and communicate with you.

We do not sell or rent personal information.

Information collected through our website is used only for legitimate business purposes and is protected using appropriate administrative, technical, and physical safeguards.

Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide

You may voluntarily provide:

Name
Email address
Telephone number
Information submitted through contact forms
Appointment booking requests
Event registration information
Newsletter subscription information

Please do not submit sensitive personal health information through general website contact forms unless specifically requested.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Operating system
Device type
Referring website
Pages visited
Date and time of visits
Website interactions
Approximate geographic location derived from your IP address

How We Use Your Information

Information collected through our website may be used to:

Respond to inquiries
Provide requested information
Arrange appointments
Administer educational events and workshops
Send newsletters and updates you have requested
Improve website performance and accessibility
Understand how visitors use our website
Measure the effectiveness of advertising and marketing campaigns
Meet legal and regulatory obligations

We collect only the information reasonably necessary for these purposes.

Cookies and Consent

Our website uses cookies and similar technologies to provide website functionality and improve your browsing experience.

Cookies may include:

Essential Cookies

Essential cookies are required for the website to function properly and cannot be disabled.

Analytics Cookies

Analytics cookies help us understand how visitors use our website so we can improve content, navigation, and website performance.

Functional Cookies

Functional cookies remember your preferences and settings to provide a more personalized browsing experience.

Marketing Cookies

Marketing cookies help us measure advertising performance and deliver more relevant advertising through platforms such as Google and Meta.

Visitors can manage their cookie preferences at any time through the website's Cookie Settings.

Optional cookies are only enabled where consent has been provided.

Analytics and Advertising

Where consent has been provided, our website may use services including:

Google Analytics
Google Ads
Meta (Facebook and Instagram)
Wix Analytics
Wix Events

These services help us:

Understand website usage
Improve website performance
Measure advertising effectiveness
Understand which marketing campaigns generate inquiries, bookings, and event registrations

These providers may collect information such as:

Pages viewed
Buttons clicked
Referring websites
Browser type
Device information
Approximate geographic location

Foot Care Appointment Booking

Foot care appointments are booked through Jane.

When you choose to book an appointment, you will leave the Remember When HealthCare website and be transferred to Jane's secure booking platform.

Information collected through Jane is governed by Jane's own Privacy Policy and Terms of Service.

Event Registration

Educational workshops and events may be managed through Wix Events.

Information collected during event registration is used to:

Register attendees
Communicate event information
Administer events
Improve future educational programming

Newsletter Subscriptions

If you subscribe to our newsletter, your contact information will only be used to send communications that you have requested.

You may unsubscribe at any time by selecting the unsubscribe link included in each email.

Sharing Information

We do not sell, rent, or trade personal information.

We may share information with trusted third-party service providers that assist us in operating our website and delivering our services, including providers of:

Website hosting
Appointment scheduling
Event registration
Website analytics
Advertising and marketing
Email communications

These providers are required to safeguard personal information in accordance with applicable privacy legislation and contractual obligations.

We may also disclose information where required or permitted by law.

External Websites

Our website may contain links to third-party websites for your convenience.

Remember When HealthCare is not responsible for the privacy practices, content, or security of external websites. We encourage visitors to review the privacy policies of any third-party websites they visit.

Data Security

Remember When HealthCare maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

While we use reasonable measures to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

Personal information collected through our website will be retained only for as long as necessary to fulfill the purposes for which it was collected, to meet legal or regulatory obligations, or as otherwise permitted by law.

Children's Privacy

Our website is intended for individuals aged 18 years or older or for parents, guardians, or other authorized decision-makers seeking information about healthcare services.

We do not knowingly collect personal information from children without appropriate consent.

Your Privacy Rights

Subject to applicable privacy legislation, you may:

Request access to your personal information
Request correction of inaccurate or incomplete information
Withdraw consent where applicable, subject to legal or contractual limitations
Update your cookie preferences
Contact us with questions regarding our privacy practices

Contact Us

If you have questions regarding this Website Privacy Policy or our privacy practices, please contact:

Privacy Officer: Jenna Hilchey

Remember When HealthCare

Email: care@rwhc.ca

Phone: 902-497-0722

Website: www.rwhc.ca

Changes to this Privacy Policy

Remember When HealthCare may update this Website Privacy Policy from time to time to reflect changes in legislation, technology, website functionality, or organizational practices.

The most current version will always be posted on this page together with the revised Effective Date.